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"I am impressed with the prompt response claim. I also think the customer service is good, as well as empathy shown during my loss." "The Claim Settlement process is fast and professional. GTAssurance is the best so far from my experience." "Overall, very impressive, almost a 360 degree improvement on previous experiences. I received instructions on what documents I needed to submit and a copy of the claim form from my GTAssur contact, Kayode minutes after I reported the incident. This was followed up with calls from Olumide and Olalekan. When I came to the GTAssur office on Bar-beach road, I was attended to promptly and efficiently even though my contact person was not in that office. And best of all, I got a replacement vehicle for the days my car will be at the workshop undergoing repairs shortly after I made the request. And email from Wuraola with contact information for the driver. My calls and emails were answered promptly and did not have to follow up to get feedback on enquiries and requests." "I am satisfied and happy with the quality of service I got: Prompt response to my mail, well mannered staff with effective communication skills." "Fantastic experience, prompt response, customer friendly organisation." "You have been doing great. Just keep up the good work and maintain the standard." "Wow...Wow...Wow" I still cannot believe this is happening. Getting ultra-speedy claim from a Nigeria owner based and run organisation less than a week!!!" "I was a little bit worried at the beginning because of stories of bad faith. But surprisingly, everyday I passed through on-line on phone, were very nice. Please keep it up." "GTAssur has debunked my previously held views about insurance companies.... Positively." "My experience with you is wahoooo.i just dashed into your office without a prior notice of my coming, and from the reception, the attention given was wonderful despite of my shabby dressing. The team of the customer cares and the claiming officers that attended to me showed that they are professionals with deep knowledge of the job. After lodging my complain, i was told to go that soonest i will hear from them, I left with the mind that it will take months, but surprisingly, the following day, i was been pursued with phone calls. The call was persistent for a week and exactly two weeks i got this mail asking me for my account detail. This is an outstanding service and the whole world will hear this.” "We are pleased to testify the recovery of our Toyota Prado with registration number CU 872 RSH snatched at gun point at wuse zone 6, Abuja on sunday, 10th July, 2011 at about 8pm. The tracking of the vehicle at Madalla (FCT) an hour later (9.00pm) made possible by your company (Auto merchants) through the timely intervention of your officers (Segun and Kabiru) is worth commending. We thank you most sincerely and urge you to keep up the good work." "I have always recommended your services to others from your life policy and others and now I have this beautiful experience with you guys. I will keep recommending. Thumbs up. Thanks a lot." "My experience with GTAssur has been wonderful... whenever I need to make claims, GTAssur's response is always timely and professional." "This experience has been best..There was provision for courtesy car (...fueled by me) for part of the duration of the car repair." |
GTAssur is listed on the Nigerian Stock Exchange.